First replacement free, within 14 days.

If your account experiences an issue within 14 days of delivery (banned, locked, unusable), we will provide one free replacement, as long as the account was used in accordance with TikTok's guidelines.

The guarantee is included with every account. There is nothing extra to purchase.

To claim a replacement, you must open a ticket and provide proof of the issue.

You're still covered. We offer a discounted replacement rate for any accounts needing replacement after 14 days.

The standard guarantee covers 14 days and is included free. If you want longer, you can extend it when you order:

• 30 days total — $40
• 45 days total — $70

Everything else stays exactly the same — one free replacement, the same usage conditions, and banwave exclusions still apply at every length.

Extended guarantees must be purchased at checkout, alongside your account. They cannot be added later or applied to an account you already own.

• Guarantee applies only if the account was used safely and within TikTok policy.
• Accounts banned due to user actions (violations, spam, botting, automation, unsafe activity) are not covered.
• Accounts that were not warmed up using the guide sent at delivery are not covered.
• Banwaves are not covered. The guarantee does not apply during platform-wide TikTok enforcement waves or other uncontrollable TikTok security actions. See the banwave section below for exactly how we define one.

Refunds before delivery

If you have not received any accounts yet, you may request a refund and we will issue one.

Refunds after delivery

Once we deliver your first account, all sales are final and refunds are not offered. Replacements cost us out of pocket, so once the first account is delivered the order is considered fulfilled.

What counts as a banwave

A banwave is a platform-wide TikTok enforcement event. It is not the same as one account being banned, or a few customers having a bad week. We only call a banwave when all three of the following are true:

• Multiple unrelated customers report bans inside the same short window, typically 72 hours
• The affected accounts came from different batches and were delivered on different dates
• The same activity is being reported across the wider market, not only by our buyers

That last point is what separates the two situations. If only accounts from one batch are failing, that is our problem and it is covered. If accounts from every batch and every seller are going down at the same time, that is TikTok, and no seller can insure against it.

How you will know

When we call a banwave we announce it in our announcements channel with the date it started. We never declare one after the fact to avoid a claim — if it was not announced, it was not a banwave.

During a banwave

• Replacement speed may be delayed
• Replacement availability may be limited
• Guarantee terms may temporarily adjust
• Account longevity depends entirely on TikTok's systems

This protects both sides from circumstances caused by TikTok, not by us or by you.

We are not responsible for TikTok platform decisions, including:

• Banwaves
• Algorithm and security updates
• Monetization or program changes
• Business Center issues
• Verification changes
• Mass deactivations or account resets

These events are fully controlled by TikTok.

By purchasing from The Accounts Shop, you agree to:

• Our no refund after delivery policy
• Our replacement terms
• Our banwave exceptions
• All conditions listed above