First replacement free, within 14 days.

First replacement free (within 14 days)

If your account experiences an issue within 14 days of delivery (banned, locked, unusable), we will provide one free replacement, as long as the account was used in accordance with TikTok's guidelines.

The guarantee is included with every account. There is nothing extra to purchase.

To claim a replacement, you must open a ticket and provide proof of the issue.

Issues after 14 days?

You're still covered. We offer a discounted replacement rate for any accounts needing replacement after 14 days.

Important usage notes

• Guarantee applies only if the account was used safely and within TikTok policy.
• Accounts banned due to user actions (violations, spam, botting, automation, unsafe activity) are not covered.
• Accounts that were not warmed up using the guide sent at delivery are not covered.
• Does not apply during rare major platform-wide enforcement waves or uncontrollable TikTok security actions.

Refund policy

Refunds before delivery

If you have not received any accounts yet, you may request a refund and we will issue one.

Refunds after delivery

Once we deliver your first account, all sales are final and refunds are not offered. Replacements cost us out of pocket, so once the first account is delivered the order is considered fulfilled.

Banwaves & platform-wide events

TikTok occasionally performs large-scale system sweeps (banwaves) that can affect accounts across the entire platform. During these events:

• Replacement speed may be delayed
• Replacement availability may be limited
• Guarantee terms may temporarily adjust
• Account longevity depends entirely on TikTok's systems

Liability disclaimer

We are not responsible for TikTok platform decisions, including:

• Banwaves
• Algorithm and security updates
• Monetization or program changes
• Business Center issues
• Verification changes
• Mass deactivations or account resets

These events are fully controlled by TikTok.

Agreement to terms

By purchasing from The Accounts Shop, you agree to:

• Our no refund after delivery policy
• Our replacement terms
• Our banwave exceptions
• All conditions listed above